FAQ

• To start a refund request, head to "Contact us" and submit a request by specifying your details, and details about your order in the comments field
• The cancellation and refund policy will always be listed in each vibe «Conditions of Use”
• All refunds will be made will be credited to your account. Refunds will not be issued otherwise.

You can get a refund to your original form of payment up until 3 days after purchase, but no if bookings are canceled at least 72 hours prior to the booking time. Or if other refund conditions are not specified in the vibes «Conditions of Use”

A change of time and/or date is permissible without penalty or loss of deposit or payment, whichever is applicable, provided the change is made 72 hours or more prior to the booking time. Deposits and/or any payment made will be credited to your account. These payments and/or credits do not expire and may be transferred to other parties

If you’ve already had a consultation for a service and were informed by the business that you’re ineligible or not a candidate, we'd love to help! Continue below to get in contact with our customer support team.

• Minimum 72 hours notice, prior to the booking time, is required for cancellation in order to get a refund on any payment made. If cancelation or rescheduling is not confirmed at least 72 hours before booking time, you will forfeit your deposit and/or payment.
• If you need to change or cancel your appointment, make sure to do it before the cancellation deadline, which can be found in the "Conditions of Use". You have to call to the merchant and agree a different date and time.

If the deal is listed as non-refundable, or the cancellation deadline has passed, your reservation can’t be canceled.

If the merchant is unable to book the stay you want before the book-by date, we'll refund your purchase.